Return & Refund Policy

At UMIOBA, we take great care in packaging your order, but if your item arrives damaged, we’ve got you covered.

Damaged Items

If your product arrives damaged, please contact us within 5 days of delivery.

How to Report a Damaged Item:

1. Email us at info@umioba.com with:
   • Your order number
   • A clear photo of the damaged item
   • A brief description of the issue
2. After we review your request, we will offer:
   • A replacement (if available), or
   • A full refund to your original payment method
3. You do not need to return the damaged item unless we specifically request it.

Please Note:

• We do not accept returns or offer refunds except in cases where the product itself is damaged, packaging damage sustained during shipping is not eligible for return or refund.
• All damage claims must be submitted within 5 days of delivery.
• Refunds are processed within 4–5 business days after approval.

If you have any questions about this policy, please contact us at info@umioba.com.